Brian Newman

600 East Charles Drive Apt 1209

Sierra Vista, AZ 85635

(304) 674 6417

tetherball1974@yahoo.com

 

 

 

 IT – Systems Administration – Engineering Technician

 

 

·            7+ years of Information Technology experience in Systems Administration and Desktop Support.

·            5+ years of experience in providing technical and tactical support to the Department of Defense as part of the Staff Weather Office for the US Army for III Corps at Fort Hood, TX and for 2ID at CRC, ROK, as an engineering technician (EPG) and a WSMT desktop systems administrator (7^th Signal 2RCC-WH) at Fort Huachuca, AZ.

·            Expertise with Windows OS systems administration and tools, including Active Directory, SCCM, Remedy ITSM, VMWare Horizon View, vSphere, McAfee HBSS, teradici, ACAS, CLI, Powershell, SMSTrace, Registry Editor, DHCP, RDP, VMRC, Event Viewer, BitLocker, and Configuration Manager on both NIPR & SIPR systems.

·            Experience in hardware/software installation & configuration, vulnerability & compliance scanning, system imaging, VDI, 802.1x, VPN, VLAN, Citrix, network security analysis, zero client, ePO, log & root cause analysis, service restoration, software patching, calibration of communications systems, business & office management.

·            Highly developed communication skills from experience in customer service support, IT solution research, technical writing, creation of SOPs & TTPs, tactical communications testing, and change log maintenance.

·            Current active SECRET security clearance valid until 3 MAR 2026 granted by the Department of Defense Central Adjudications Facility (DODCAF).

 

 

 Professional Certifications

 

·            CompTIA Advanced Security Practitioner (CASP)

·            Microsoft Technology Associate Windows Operating System Fundamentals (MTA:WOSF)

·            Defense Language Institute Novice Linguistic Certification Arabic – Syrian Language

 

 

 Professional Experience

 

 

Windows Systems Administrator Intermediate 2RCC-WH

  STG, Inc | Fort Huachuca, Sierra Vista, AZ             

  January 2016 - Current

 

Responsibilities Included:

·            DoD Enterprise level administration of Windows OS platform systems, devices, and software for NETCOM 2RCC-WH in accordance with DISA and ITIL specifications.

·            Migrate workstation users to zero client clear cubes in an ever expanding and modernizing VDI environment. Ensure successful user data preservation and classification throughout all migrations to virtual machines.

·            Perform STIG compliance, ACAS vulnerability, and SCCM baseline scanning according to IAVM and WSMT requirements. Remediate non-compliant systems and rescan to ensure systems are clean.

·            Create, delete, and modify 2RCC user accounts in Active Directory for both SIPR and NIPR users as well as Citrix accounts with appropriate group memberships for job functions.

·            Respond to and resolve incidents and tasks in Remedy ITSM according to priority and impact on the 2RCC mission in a timely and efficient manner, providing superior customer service.

·            Research Information Technology solutions and processes for troubleshooting and resolution.

·            Maintain accurate Change Management best practices from request to implementation to logging for transparency in auditing and cross-team communication.

·            Image NIPR and SIPR desktop workstations, laptops, and VMs. Profile zero clients.

·            Employ DoD format compliant technical writing for team blogs, standard operating procedures (SOPs), and tactics, techniques, and procedures (TTPs). Perform needed edits.

·            Install user-requested software that possesses the DISA Certificate of Networthiness (CoN).

·            Upgrade and patch software for all 2RCC Windows systems.

·            Assess the nature of workstation, VM, ZC, and peripheral device functionality issues and remediate them or transfer the ticket to the appropriate team quickly to minimize down time.

·            Possess knowledge of configuration and remediation of common applications including: MS Outlook, MS Office suite, Internet Explorer, FireFox, Chrome, NetCool, KeePass, PuTTY, Transverse, Adobe Acrobat, SharePoint Developer, 90-Meter, ActivClient, and Ancano.

·            Manually update systems to current version of McAfee DLP, Policy Auditor, and DAT files manually when ePO shows no recent communication or tagged pushes failed.

·            Use CLI or Powershell to locally and remotely administer systems, including the use and editing of scripts. Use RDP, vSphere, VMRC, teradici, and View Administrator to remotely administer systems.

·            Troubleshoot and restore hardware, software, and connectivity functionality for enterprise users.

·            Monitor IP pools through the use of DHCP and assign new builds/users to appropriate pool leases. Ensure new builds have established communication to SCCM on 802.1x.

·            Initiate Requests For Change for all new and replacement equipment and user software requests. Follow approved changes through the implementation process and maintain accurate logs.

 

 

Engineering Technician I EPG

ManTech International | Fort Huachuca, Sierra Vista, AZ             

  November 2015 – January 2016

 

Responsibilities Included:

·            Participate in Fort Huachuca Electronic Proving Grounds communications field testing for Department of Defense clients, providing various data for mechanical, electronic, and tactical improvements.

·            Deploy and operate tactical HF and VHF communications systems with an array of radios, including but not limited to, Harris RF-280A and P-123M. 

·            Erect, wire, and repair antenna elements according to radio system(s) being employed.

·            Conduct analysis and feedback on clarity of HF and VHF communications between sites and facilitate improvement of those communications according to best practices.

·            Analyze, troubleshoot, and resolve radio, computer, and electronic device issues to maximize quality up-time.

·            Use wattage meters, oscilloscopes, and frequency analyzers to ascertain and improve radio signal strength by recalibrating frequency and band accordingly.

·            Accurately communicate with other teams via radio systems according to test scenarios so that clients may harvest the highest quality test batch data possible.

·            Scan test data collection program code to resolve issues with batch data naming conventions, such as through the use of echoes, to maintain integrity of dated batch data files for the customer.

 

 

Lead Customer Service Representative

   West Virginia State Division of Motor Vehicles | Point Pleasant, WV

  September 2009 – June 2015

 

  Responsibilities Included:

·            Administer and maintain the DMV photo license and document imaging data storage system. Authorize data acceptance security prompts for the imaging system.

·            Install and configure Customer Service representative (CSR) workstations. Troubleshoot workstations and associated peripheral devices. Log and resolve workstation issues, escalating through Remedy if necessary.

·            Manage CSR user accounts for data access control through Role Based Access Control (RBAC) protocols in accordance with organizational standards. Use of Active Directory as domain controller for access control. Set up email accounts.

·            Analyze network security, scan for vulnerabilities, and make upward recommendations for resolution of vulnerabilities. Maintain shared file system.

·            Process work for the general public concerning vehicle titling, registration, and driving license needs; including processing renewals, titles, plates and handicap placards. Issue permits and conduct driving tests along with CDL permits.

·            Maintain current knowledge of Windows 7, Microsoft Office Suite, and proprietary government software programs for successful software installation, updating, and troubleshooting.

·            Write and edit technical instructions for workstation and peripheral device use. Write, edit, and maintain up to date Standard Operating Procedures (SOPs) for all DMV office facets, technical and non-technical.

·            Supervise all CSRs and manage their schedules, individual inventory, service and data entry processes, training, discipline and coaching.

·            Extensive use of Microsoft Word, Excel, Power Point, and Adobe Acrobat.

·            Compose and format memorandums to all employees informing of any changes in processes. Log changes in accordance with SOPs to maintain compliance with organizational standards and best practices.

·            Monitor and manage office workflow to ensure legal documentation is processed securely and efficiently. Advise CSRs on proper dissemination or disposal of various sensitive materials.

·            Understanding of network mapping schemata, potential data transfer choke points, and modeling of grafting new end-users into existing infrastructure.

·            Develop daily reports of office production and usages and submit to management for review. Develop monthly audit reports of office wide totals, production and usages and submit to management for review.

·            Manage, update, and track physical security measures for employees’ access to the facility.

·            Provide end-user desktop support to CSRs. Train CSRs to use software, in acceptable peripheral device usage, and proper organizational security protocols, including the handling of Personally Identifiable Information (PII).

·            Generate revenues through sales of DMV customer service assets, such as vehicles plates, registrations, driver licenses, and titles. Maintain exacting inventory tracking and control to maintain perfect asset accountability during audits.

·            A general familiarity with Virtual Desktop Infrastructure installation and maintenance with use of VMWare platform, including limited instructional administration of the hypervisor overseen by senior administrators.

·            Provide outstanding customer service for the public, making every reasonable attempt to lawfully comply with customer needs according to the capabilities of a regional DMV office.

·            Sporadically assist DBA in database management through use of the MySQL RDBMS. Assist network security team through occasional monitoring of NIDS/NIPS and reporting of incidents threat analyzers.

 

 

 

Data Conversion Operator

  United States Postal Service | Charleston, WV             

  September 2006 – August 2007

 

Responsibilities Included:

·            Pull all documents ineligible for the Optical Character Recognition (OCR) system for manual coding.

·            Decipher addresses and route mail accordingly.

·            Manually encode parcel destinations while ensuring accuracy and keystrokes per hour, staying within a 1.5% error tolerance.

·            Conduct analysis and feedback on accuracy of OCR logical decision rendering capabilities to maximize routing efficiency for future data entry.

·            Improve keystroke and WPM according to time-in-position tiered standards set by organizational management, designed to set achievable efficiency goals for data conversion.

·            Conform to site physical security requirements and inform management of any breaches in security, physical or otherwise, in a large Federal facility.

·            Report systemic errors succinctly to the internal incident response team for rapid resolution.

 

Manager

  Hooters of Charleston, Happy Owl Inc. | Charleston, WV    

  November 2004 – April 2005

 

Responsibilities Included:

·            Manage all personnel, facilities, and budget.

·            Conduct all interviews, hiring, discipline, coaching, termination, and training.

·            Perform local marketing campaigns and engage in local events and with local groups to establish rapport within the community and draw business.

·            Maintain safety and ensure compliance with OSHA and corporate regulations.

·            Maintain all inventory and product ordering in order to meet organizationally set food cost constraints.

·            Perform budgetary projections and analysis. Perform sales projections to determine labor and inventory requirements. Minimize product and labor waste.

·            Administer Point of Sale (POS) systems and employee access to business database.

·            Prepare daily sales and usage totals for daily operation reports.

·            Perform change management for scheduled promotions and events, marketing campaigns, product lines, media advocacy, and operational policy.

 

 

General Manager

  Monical Pizza Corporation | Pontiac, IL                                      

  November 2000 – May 2004

 

Responsibilities Included:

·             Opened the new store location in Pontiac IL.

·             Managed 42 personnel, including 3 managers

·            Manage all personnel, facilities, and budget.

·            Conduct all interviews, hiring, discipline, coaching, termination, and training.

·            Perform local marketing campaigns and engage in local events and with local groups to establish rapport within the community and draw business.

·            Maintain safety and ensure compliance with OSHA and corporate regulations.

·            Maintain all inventory and product ordering in order to meet organizationally set food cost constraints.

·            Perform budgetary projections and analysis. Perform sales projections to determine labor and inventory requirements. Minimize product and labor waste.

·            Monitor and manage store workflow to ensure efficient productivity.

·            Develop, organize and maintain a documentation library for all operational documents. Refer to such documents daily to ensure proper enforcement standards.

·            Administer Point of Sale (POS) systems and employee access to business database.

·            Prepare daily sales and usage totals for daily operation reports.

·            Perform change management for scheduled promotions and events, marketing campaigns, product lines, media advocacy, and operational policy.

·            Under my management, this store achieved the highest employee satisfaction rating in the company.

·            Troubleshoot store connectivity and hardware issues. Resolve incidents or escalate as needed.

 

Senior Airman, Combat Weather Specialist

  United States Air Force | Camp Red Cloud, ROK

  July 1992 – July 1998

 

Responsibilities Included:

·               Provide meteorological intelligence to United States Army stakeholders from forward observation posts and brief battlefield commanders at Tactical Operations Centers (TOC’s).

·               Observe current weather phenomenon through various observational technologies and metrics, including (then still broadly new) laser based measurement systems such as rotating beam ceilometers.

·               Disseminate observations to Air Traffic Control (ATC).

·               Provide pre-flight and in-flight briefings to combat aviators.

·               Perform satellite data and observational data analysis for the Staff Weather Office Forecasters according to standardized metrics to produce accurate meteorological forecasts to US Army stakeholders.

·               Implement the Integrated Meteorological System (IMETS) as a mobile battlefield weather station providing concurrent satellite imagery and local wind and prevailing meteorological phenomena.

·               On-post NEXRAD data preliminary analysis and dissemination to forecasters.

·               Deploy various satellite HF, VHF, UHF and tactical LAN communications.

·               Maintain robotic satellite tracking assemblies.

·               Situational usage of linguistic ability in multi-national weather briefings.

·               Administrator of all detachment Information Technology.

·               Installation and administration of detachment IT assets into Army host LAN configuration, both on post or in the field. Ensure compliance with security access protocols and train team to heed them by monitoring access.

·               Ensure detachment combat readiness in all tactical roles, from basic soldiery to employment of field technologies.

·               Writing of Detachment SOPs in various tactical and technical facets applying to Combat Readiness, creation and editing of operation manuals for unit communications and meteorological measurement equipment where needed, auditing and maintenance of unit change logs and change control processes, and write-ups of successes and failures during testing of prototype meteorological and computer field equipment for both unit leadership and manufacturer analysis and legacy.

·               Troubleshoot and resolve unit connectivity and system performance issues for mobile and hardened systems.

·               Manage server data storage backup and conform to the unit data retention policy.

·               Maintain accountability and deployment of a large inventory of high dollar value tactical support equipment and computer assets.

·               Installation of network access points. Set up physical wiring for local networks through various structures.

·               Honorably discharged in July, 1998.